Privacy policy

This document describes the privacy policy of Twocent Technology Limited (acting as BC Game) regarding the collection, processing, storage, and protection of user data when accessing the platform and its services. 

BC Game is a registered organization under the laws of Belize (registration number 000041939), its official address is Sea Urchin Street, San Pedro, Ambergris Caye, Belize. The platform operates under a valid gambling license issued by the government of Anjouan, Union of the Comoros (license number ALSI-202410011-FI1), which ensures compliance with international gambling standards.

BC Game adheres to strict data protection principles under global privacy regulations, including:

  • General Data Protection Regulation (GDPR) (for EU users);
  • California Consumer Privacy Act (CCPA) (for California residents);
  • Nigerian Data Protection Regulation (NDPR) 2019 provides full protection of Nigerian users’ rights.

The platform ensures that all personal information is handled securely, transparently, and per applicable legal requirements. Users in Nigeria can expect full compliance with data protection laws, including the right to access, correct, or request deletion of their personal data. By using the services, you acknowledge and agree to the practices described in this privacy policy.

The Bookmaker processes users’ personal information in strict accordance with data protection laws based on the following grounds:

  • Contractual necessity. Personal data is processed when it is necessary to provide services, including account registration, transaction processing, and customer support.
  • Legitimate business interests. The platform can process data for:
    • Improving the quality of service and user convenience;
    • Implementation of reliable security measures;
    • Detecting and preventing fraudulent activities;
    • Perform system improvements and analytics.
  • Explicit consent of the user. If required by law (in particular, per the NDPR of Nigeria), BC Game obtains consent before processing confidential data or using the information for marketing communications. Users reserve the right to withdraw their consent at any time.
  • Compliance with regulatory requirements. Data processing takes place when it is necessary for:
    • Compliance with financial regulations and anti-money laundering (AML) requirements;
    • Fulfill tax reporting obligations;
    • Comply with legitimate government or regulatory requirements.

The platform ensures that all data processing activities comply with the Nigerian Data Protection Act and international standards, ensuring transparency of its data processing practices.

Privacy policy for Nigerian users

The Company adheres to the Nigerian Data Protection Regulations (NDPR) and international standards when processing user information, ensuring that all processing actions have a proper justification. The platform is responsible for collecting the following information about users to provide optimal services:

  • Account Details
    • Unique BC.GAME identifier
    • Registered email address
    • Chosen username
    • Age verification
    • Account activity status  
  • Contact Particulars
    • Legal full name
    • Verified contact number
    • Current residential address
    • Alternative communication channels  
  • Technical Specifications
    • Network connection details (IP address)
    • Device-specific identifiers
    • Operating system version
    • Browser characteristics  
  • Financial Records
    • Preferred payment solutions
    • Complete transaction logs
    • Deposit/withdrawal patterns  
  • Geolocation Information
    • Approximate regional data
    • Precise location (when service requires)  
  • Regulatory Documentation
    • Government-issued identification (for mandatory KYC compliance)
    • Identity verification materials  
  • Engagement Analytics
    • Platform interaction patterns
    • Gameplay statistics
    • Navigation behavior  
  • Security Parameters
    • Device authentication scoring
    • Unusual activity detection
    • Transaction monitoring systems  
  • Communication Preferences
    • Subscription choices for promotions
    • Marketing content preferences

This policy reflects BC Game’s commitment to Nigerian data protection standards while providing transparent gaming services. Users retain full rights to access, modify, or request deletion of their personal information as per NDPR provisions.

Purpose of data processing

BC Game utilizes collected information for essential operations, including:

  • Service delivery and platform maintenance;
  • Identity verification and fraud prevention;
  • Financial transaction processing
  • Service optimization and feature enhancement;
  • Regulatory compliance (AML, taxation);
  • Targeted marketing initiatives;
  • Customer support resolution;
  • Policy enforcement and terms compliance;
  • VIP program administration.

Cross-border data transfers

User data may be transferred internationally to jurisdictions with differing data protection standards. The BC Game implements robust safeguards, including:

  • EU Standard Contractual Clauses;
  • Binding Corporate Rules;
  • Comprehensive Data Processing Agreements.

These measures ensure NDPR compliance and maintain data security across borders.  

Data storage duration

Personal information is retained based on operational and legal requirements:

  • Active accounts: Maintained until closure request;
  • Financial records: 7 years for fiscal compliance;
  • Marketing preferences: Until the user opts out;
  • Fraud data: 5 years for security analysis.

Post-retention periods, data is either anonymized or securely destroyed, except where extended retention is legally mandated.  

User data rights (NDPR Compliance)

By the Nigerian Data Protection Legislation (NDPR), BC Game guarantees all users the following rights:

  • The right to transparency: Full access to the collected personal data and the purposes of their processing.
  • Right to rectification: The ability to make changes or update inaccurate personal records.
  • The right to be forgotten: To request the deletion of non-essential personal data.
  • Right to restriction of processing: The ability to temporarily suspend data processing.
  • The right to marketing control: An unconditional opportunity to opt out of advertising messages.
  • The right to data mobility: Obtaining personal information in digital formats accessible for transmission.
  • Right to go to court: Filing complaints with the Data Protection Commission of Nigeria.

Users can exercise these rights through a special privacy chat, which guarantees receiving responses within 72 hours. The platform employs specialized teams to process all data-related requests.

Advanced security protocols

BC Game implements high-level protocols to protect the data of Nigerian users:

  • Bank-level encryption: 256-bit SSL technology protects all transmitted data;
  • Multi-level verification: Combines biometric scanning with two-factor authentication;
  • Precise access control: Detailed permission systems for specific roles;
  • Vulnerability Assessment: Comprehensive annual penetration tests conducted by certified ethical hackers;
  • Transparent investigation protocol: Immediate disclosure of information about violations to affected users and regulatory authorities;
  • Global conformity certification: Complies with ISO 27001 information security standards;
  • Continuous cyber training: Monthly security seminars for all staff.

These effective measures exceed Nigeria’s data protection requirements and incorporate best practices in online security.

Minor protection policy

Strictly prohibiting underage access, BC Game:

  • Prohibits registration for users under 18 years of age;
  • Conducts age verification checks;
  • Immediately purges discovered minor accounts;
  • Implements parental control mechanisms.

Data disclosure practices

BC Game maintains strict protocols regarding user information sharing, disclosing personal data only under specific circumstances:  

  • Corporate Affiliates. Data may be shared with entities within the BC Game corporate structure for operational purposes.
  • Trusted Service Partners. Authorized third-party providers (payment gateways, cloud services, identity verification specialists) receive necessary data to facilitate platform operations.
  • Regulatory Compliance. Information may be disclosed to government agencies when legally mandated.
  • Security Collaboration. Cybersecurity partners and fraud detection services receive relevant data to maintain platform integrity.
  • Business Transitions. User data may be transferred as part of corporate restructuring, mergers, or acquisitions.

BC Game strictly prohibits the sale or rental of personal information to external marketers or data brokers. The platform implements rigorous vetting processes for all third-party recipients, ensuring they meet BC Game’s stringent data protection requirements before any information transfer occurs.

Marketing communications & User control

BC Game may utilize customer information for promotional communications about platform features, special offers, and gaming updates. Nigerian users maintain absolute control over these marketing interactions through multiple opt-out channels:

  • Instant subscription: Every marketing email contains a prominent ‘Unsubscribe’ option for immediate removal from mailing lists.
  • Account customization: Users can permanently modify communication preferences within their profile settings dashboard.

The platform honors all opt-out requests within 72 hours, ensuring compliance with Nigeria’s data protection regulations. Users who unsubscribe from marketing materials will still receive essential service notifications and security alerts. BC Game never penalizes users for exercising their marketing preferences.

Regulatory oversight & Grievance reparation

For Nigerian users, the Nigerian Data Protection Commission (NDPC) serves as the primary regulatory authority for data protection matters. Should users have concerns regarding BC Game’s data handling practices, they possess the right to:

  • File formal complaints with the NDPC;
  • Seek resolution through established regulatory channels;
  • Access legal remedies under Nigeria’s Data Protection Act.

The platform maintains dedicated protocols to cooperate fully with the NDPC during any investigations. Users may contact BC Game’s Data Protection Officer as a first step toward resolution, before approaching regulatory authorities if necessary. All complaints receive prompt attention.

Policy modifications & User acknowledgement

BC Game periodically reviews and updates its personal data protection system following changes in laws. Users should note:

  • The current version of this policy remains permanently available.;
  • Significant changes result in email notifications, platform announcements, and account dashboard alerts.

Continued use of BC Game services after updating the policy means automatic acceptance of new or amended terms. Users from Nigeria are advised to review the policy regularly to be aware of their data protection rights and responsibilities. In case of significant changes affecting data processing, the bookmaker provides 30 days for the user to make changes.